Help & support

How can we help?

Short answers to the most-asked questions. If yours isn't here, email support@floorradar.com — we read everything.

Getting started

What is FloorRadar?A 2-minute overview of what the tool does and who it's for.
How do I claim my venue?Steps to associate your account with your IGB-licensed establishment.
What's the synthetic data on /preview?Why "Acme Bar & Grill" isn't a real venue and what it represents.

Pricing & billing

What's the difference between Pro, Multi, Group, and Enterprise?Tier mapping by site count + what's in each.
What's the Acquirer add-on?When you need it, when you don't, and how it stacks on top of operator tiers.
How do I cancel my subscription?Self-serve cancellation via the billing portal — no email-the-founder gauntlet.
What's the refund policy?7-day no-questions, prorated after.

Data & features

Didn't find what you were looking for?

Email support@floorradar.com. Async, 24-business-hour response. No sales calls, no Calendly — just help.