What's the refund policy?

We'd rather you tell us why it's not working than feel trapped. The policy is simple.

First-time signup: 7-day no-questions refund

If you signed up for any paid tier and decide within 7 days it's not for you, email support@floorradar.com with the subject line "refund." We refund 100% of what you paid. No survey, no exit interview, no "but did you try this feature."

This applies once per customer per lifetime. If you cancel and re-subscribe later, the no-questions window doesn't reset.

After 7 days: prorated refund on cancellation

If you've been on the tool more than 7 days and want to leave, you get a prorated refund based on the unused portion of your billing period.

Annual subscriptions: refund equals (remaining days in period / 365) × annual price, minus the monthly equivalent for the months you used.

Monthly subscriptions: usually no refund needed — just cancel before your next renewal. If you cancel mid-month due to a real issue (data was wrong, a feature broke), email us and we'll prorate.

Per-deal scorecards ($250)

One-time purchase, delivered automatically via email within minutes of payment. Once delivered, no refund — the work is done. If the scorecard fails to deliver due to a system error, we refund or re-deliver at your choice.

What we never do

We never silently re-charge a cancelled account. We never auto-upgrade you to a higher tier without explicit consent. We never run "win-back" promotions that re-enroll you without a click.

Disputed charges

If you've been charged in error, email us first. Stripe chargebacks are a last resort — they cost both sides money and rarely solve the problem faster than a direct email would.