Common questions
Why is the price so cheap?
The pricing is anchored to operator-pocket math. Even at $499/mo for a 10-site Group tier, that's 0.32% of annual operator pocket. The math says this should be expensive; we keep it cheap because we want you to try it before deciding it's worth more. Existing customers stay grandfathered when prices change.
Is FloorRadar a deductible business expense?
For most US businesses, yes β software subscriptions used for business purposes generally qualify as ordinary deductible expenses. Most IL VGT parlor LLCs are taxed as SβCorps, so the deduction reduces Kβ1 passβthrough income on your personal return at your combined federal + IL rate (typically ~28% effective). Your specific situation depends on your entity, your owner-comp split, and your bracket. Consult your accountant. The calculator's tax slider lets you set your real number.
What if I have 2 venues but want to upgrade later?
You can move between tiers at any time. Add a venue β upgrade prompts; remove a venue β downgrade at next renewal (we don't surprise-charge or surprise-refund).
Do I have to commit to an annual plan?
No. Monthly is the default. Annual saves 2 months. Cancel anytime via the in-app billing portal.
What's the refund policy?
7-day no-questions refund on first-time signups. After that, prorated refunds on cancellation. We'd rather you tell us why it's not working than feel trapped.
Where does the data come from?
Public Illinois Gaming Board monthly reports, plus our own enrichment (Google Maps, Illinois Secretary of State filings for the Acquirer tier's owner-contact data). Everything we surface is publicly sourced; we just make it usable.
Can I use FloorRadar without owning a venue?
Yes. Pure investors / acquirers subscribe to the Acquirer add-on standalone ($199/mo) and skip the operator tier entirely. The Acquirer features search across every IL establishment, no claimed venue needed.
How do you handle my data?
Your account, your venue claims, your deal pipeline, your watchlists β all isolated to your subscription. Staff access is logged and limited to support cases you open. Public IGB data is public; everything else is yours.