Common questions
Why is the price so cheap?
Even at $349/mo for a 10-site Group tier, that's a fraction of one month's liquor license fees across the portfolio. We keep it cheap because we want you to try it before deciding it's worth more. Existing customers stay grandfathered when prices change.
What's the difference between Pro and Acquirer?
Pro covers your municipality — your venue plus every other venue in your city. Acquirer covers the entire state — all 8,700+ Illinois VGT establishments, ranked by acquisition fit, with the M&A toolkit (scorecard, owner contacts, comparables, regulation tracker, terminal-operator concentration, tax-tier curve, alerts). Pro is for operating your venue; Acquirer is for buying others.
Why doesn't Pro show me venues outside my city?
Pro's value is "compare against your local market" — that's your municipality. If you want statewide visibility (because you're researching acquisitions), the Acquirer add-on at +$399/mo gives you all 8,700+ venues. The split is intentional: Pro is for operators, Acquirer is for buyers, and we keep the prices honest.
I have 2 venues — should I just create 2 free Lite accounts instead of paying?
You can, but you'd lose the parts that matter for multi-venue operators: the unified portfolio dashboard, the per-site comparison view, the multi-site CSV export, and — most importantly — the cross-terminal-operator view. Even if both your venues use the same TO, two free Lite accounts gets you no competitor view, no opportunities radar, and no aggregate reporting on either. Multi at $99/mo gives you all of that in one login.
Is FloorRadar a deductible business expense?
For most US businesses, yes — software subscriptions used for business purposes generally qualify as ordinary deductible expenses. Most IL VGT parlor LLCs are taxed as S‑Corps, so the deduction reduces K‑1 pass‑through income on your personal return at your combined federal + IL rate (typically ~28% effective). Your specific situation depends on your entity, your owner-comp split, and your bracket. Consult your accountant. The calculator's tax slider lets you set your real number.
What if my venue count changes?
You can move between tiers at any time. Add a venue → upgrade prompts; remove a venue → downgrade at next renewal (we don't surprise-charge or surprise-refund).
Do I have to commit to an annual plan?
No. Monthly is the default. Annual saves about 16% on every tier ($98 on Pro, $198 on Multi, $698 on Group, $398 on Acquirer). Cancel anytime via the in-app billing portal.
What's the refund policy?
7-day no-questions refund on first-time signups. After that, prorated refunds on cancellation. We'd rather you tell us why it's not working than feel trapped.
How is the data validated?
FloorRadar runs a proprietary multi-source validation pipeline. Every figure is independently reconciled, normalized, and re-validated against historical baselines on every refresh. Records that fail consistency checks are quarantined before they land in your dashboard. The Acquirer add-on layers on additional enrichment for owner-contact research.
Can I use FloorRadar without owning a venue?
Yes. Pure investors / acquirers subscribe to the Acquirer add-on standalone ($399/mo) and skip the operator tier entirely. The Acquirer features search across every IL establishment, no claimed venue needed.
How do you handle my data?
Your account, your venue claims, your deal pipeline, your watchlists — all isolated to your subscription. Staff access is logged and limited to support cases you open. Aggregate market intelligence is shared across all subscribers; everything tied to you is yours.
